We are hiring a Crisis Line Coordinator!

Job Description

JOB TITLE: Crisis Line Coordinator

HOURS/SALARY/BENEFITS: 20 hours a week. Hybrid work schedule / current in office requirement 1 day for part time employees, or a total of 8 hours.

$23 an hour. Generous accrual of sick and vacation time.

REPORTS TO: Intervention Manager

OVERVIEW: Under the direct supervision of Verity’s Crisis Intervention Manager (CIM), the Crisis Line Coordinator effectively coordinates and implements crisis intervention services to maintain overall agency effectiveness in this area. This position will support the CIM to continuously innovate and improve the program to ensure effective, culturally competent, and compassionate services through our crisis line.


Volunteer Coordination:

• Assist the CIM to identify, recruit, and interview a diverse group of volunteer advocates and crisis line counselors
• Assist CIM in developing and implementing quarterly 48-hour volunteer trainings in accordance with state requirements
• Assist CIM in providing ongoing support to Crisis Line Counselor volunteers
• Ensure Crisis Line Counselors volunteers are providing services in accordance with Verity’s mission, service standards and grant objectives
• Record volunteer hours to ensure they are meeting the minimum level of participation
• Update and maintain current, old, and new volunteer contact information
• Provide follow-up telephone calls and advocacy support to Verity clients and crisis line counselors as needed
• Conduct interviews for potential crisis line counselors.
• Develop new ways to motivate volunteers and increase retention.
• Update volunteer contact information.
• Help coordinate monthly mentorship meeting

Crisis Line Administrative Duties

• Assist the CIM to collect, maintain, and input accurate confidential client information into agency’s database system after all after-hours and weekend crisis line calls
• Create and maintain monthly crisis line calendar with primary and secondary staffing with the 1st draft completed one week prior to each month’s start
• Ensure accurate updates and coverage of crisis line calendar at all times
• Communicate with crisis line’s answering service to update changes
• Maintain and update community referral list on a quarterly basis.
• Assist the XS Sexual Assault Advocate to create accompaniment packets and distribute to SART and RCC, as needed.
• Attend Verity Staff and Advocate Meetings
• Additional duties and responsibilities as required by CIM and Executive Director
MAJOR QUALIFICATIONS: The Crisis Line Counselor Coordinator must be a self-starter who can work in a team environment and handle a variety of tasks with urgent deadlines.
Qualifications required:
• State Certified Sexual Assault Advocate or willingness to become certified (Verity provides training.)
• Bilingualism (English/Spanish) highly desirable
• Ability to maintain a high level of client confidentiality.
• Proficiency with Microsoft Office, especially Excel.
• Employment is contingent upon completion of background check and DOJ fingerprint check.

TO APPLY: Please send a cover letter, resume and Verity application via email to [email protected].

Verity Applications can be downloaded at: ourverity.org/careers

Resumes will not be considered complete without a cover letter, resume and completed Verity application which can be downloaded at ourverity.org/careers/

Verity is an Equal Opportunity Employer and values a diverse workplace. All qualified applicants will receive consideration without discrimination. Verity is committed to identifying and developing the skills and leadership of people from diverse backgrounds. Verity strongly encourages people of all genders, Black, Indigenous, People of Color, members of the LGBTQ+ community, survivors of sexual and/or domestic violence, people with disabilities, veterans, and members of traditionally marginalized groups to apply.