Verity Blog

NOW HIRING: Crisis Intervention Manager

We have begun interviews for this position and are no longer accepting applications.

PLEASE NOTE: This position requires great attention to detail and, at times, availability after hours and on weekends. If this is not something you would be able to consider viable in your life, please do not apply. Thank you!

Salary, Benefits, and Schedule: 40 hours a week, salary, exempt.


Generally, the position will be 9 AM – 5 PM except during trainings. Salary is $47,840 annually with an increase after completion of a 90-day probationary period. Benefits include generous sick and vacation time accrual, as well as medical benefits with Kaiser Permanente.

Summary of Responsibilities: Under the direct supervision of Verity’s Executive Director, the Crisis Intervention Manager effectively coordinates and implements crisis intervention services, manages and recruits volunteers to staff the 24-hour hotline; including implementing trainings, and is an integral position within the entire agency. The Intervention Manager must be client-focused and committed to meeting Verity’s goals and objectives. The Intervention Manager must also serve on collaborative multi-disciplinary committees and continually innovate and improve the program to ensure effective, culturally competent and compassionate services.

Job Duties:

Intervention Services Management:
� Ensure crisis line counselors are providing services in accordance with Verity’s mission, service standards, and grant objectives.
� Oversee the execution of department grants including tracking of objectives, data entry and completing reports to funders.
� Manage a diverse staff including off-site and on-site staff positions, and implement quarterly trainings to develop job skills among staff. Includes supervising the Lead Advocate at the Family Justice Center, the Crisis Line Coordinator, and five advocates.
� Provide medical/legal accompaniment services to survivors of sexual assault and their families, as needed.
� Ensure that all interviews have our accompaniment services.
� Attend case review meetings with partner agencies.
� Follow strict adherence to Rape Crisis Center guidelines as established by the State of California Office of Emergency Services.

Volunteer Management:
� Support the full-time Administrative Assistant/Crisis Line Coordinator position to identify, recruit, screen, and maintain a diverse group (age, gender, background, language) of volunteer Advocates and Crisis Line Counselors.
� Develop and implement quarterly 45-hour trainings in accordance with requirements of California Office of Emergency Services.
� Provide direct ongoing training, support, supervision, and evaluation of all Intervention volunteers.
� Coordinate monthly training sessions with robust presentations by community partners and field experts including trainings in accordance with various funding requirements.

Community Partnership:
� Develop and provide sexual assault trainings and/or presentations to members of law enforcement, District Attorney staff, medical/hospital personnel, faith-based organizations, community groups and the general public.
� Maintain a positive, professional working relationship with volunteers, clients, the general public, law enforcement, agency staff, and community partners at all times.
� Present to the community on Verity services, and be able to fill in for other intervention staff presentations as needed.

� Attend weekly Verity staff meetings, advocate meetings, and monthly manager meetings.
� Complete monthly Intervention Department reports including applicable volunteer stipends and mileage logs.
� Work as a team player, collaborating effectively with other staff members.
� Complete accurate and timely program reports for funding entities.
� Collect, maintain and input accurate confidential client information into agency’s database system.
� Manage large amounts of communication via email, phone, fax, and other mediums.
� Adhere to all Verity personnel policies and protocols.
� Answer phones, as needed.
� Greet the public and clients as they enter the office, as needed.
� Additional duties and responsibilities as required by Executive Director to facilitate the overall effective operation of Verity.

Qualifications Required:
� Bachelor’s degree or equivalent career management experience.
� Experience managing employees and/or volunteers.
� Bilingual in English and Spanish is highly desirable.
� State certification, in past three years, as a sexual assault counselor/advocate. If not certified, candidate must be able to complete Verity’s Crisis Line Counselor training.
� Ability to maintain a high level of client confidentiality.
� Proficiency with Gmail and Microsoft Office, especially Excel, Word, and Access.
� Must be a self-starter who can work in a team environment and handle a variety of tasks with urgent deadlines.
� Strong execution of organization for self and department is a must.
� Excellent written and oral communication and facilitation skills.
� Employment is contingent upon completion of background check and DOJ fingerprint check.

To apply, please mail your application, resume and cover letter to:

835 Piner Road, Suite D.
Santa Rosa, CA 95403

You may also respond by email to or fax to (707) 545-8136. Applications must be received by 11:59 PM on January 11th to be considered. For more information, look at our website:

Verity is an Equal Opportunity Employer. All qualified applicants will receive consideration without discrimination. We are committed to identifying and developing the skills and leadership of people from diverse backgrounds. People of color, differently-abled people, and LGBT persons are strongly encouraged to apply.

2 Comments to NOW HIRING: Crisis Intervention Manager

  1. Debra Finn

    I am a little confused about the deadline for applications. January 10th is Wednesday, not Sunday. Any information is appreciated.
    Thank You,

    • Caitlin Quinn

      Hi Debra! Good catch, thank you for noticing that! I will shoot you an email – the deadline is January 10th, a Wednesday, but I will take applications until Thursday because of the confusion.

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