PLEASE NOTE: This position requires great attention to detail and at times availability after hours and on weekends.
JOB TITLE: Crisis Intervention Manager (CIM)
SALARY & BENEFITS
This is a salaried, full-time, exempt position starting at $48,800 annually. Upon completion of the introductory 90-day period, the CIM will receive a salary of $49,900 annually with full medical benefits. Verity offers generous sick and vacation time accrual as well as 12 paid holidays throughout the year.
Under the direct supervision of Verity’s Executive Director, the Crisis Intervention Manager (CIM) effectively coordinates and implements crisis intervention services, manages and recruits volunteers to staff a 24-hour hotline, conducts volunteer trainings, and oversees nine full and part-time paid advocates and one 3/4 time crisis line coordinator. The CIM must be client-focused, understand and be able to support Verity’s mission and focus, and be committed to meeting Verity’s goals and objectives. The CIM must also serve on collaborative multi-disciplinary committees and continually innovate and improve the program to ensure effective, culturally competent and compassionate services. Communication is critical in this position and an effective, open, and honest communication style is essential.
Verity is an Equal Opportunity Employer. All qualified applicants will receive consideration without discrimination. We are committed to identifying and developing the skills and leadership of people from diverse backgrounds. People of color, differently-abled people, and LGBT persons are strongly encouraged to apply.
To be considered for this position, please email, fax, or mail the following items to Verity by 4:59 PM on Thursday, August 16th:
1. An updated resume
2. A cover letter
3. A completed Verity application
The application is available for download online. You can return materials by email to firstname.lastname@example.org, by fax to (707) 545-8136, or by US mail to 835 Piner Road, Suite D, Santa Rosa CA 95403 attn: Communications.
If you have any questions, please give us a call at (707) 545-7270.
· Identify, recruit, screen, and maintain a diverse group of volunteer Crisis Line Counselors.
· Update and implement quarterly 40.5-hour Crisis Line Counselor trainings in accordance with the requirements of the California Office of Emergency Services (CalOES.)
· Provide direct ongoing training, support, supervision, and evaluation of all Intervention volunteers and advocates
· Coordinate monthly training sessions for advocates with robust presentations by community partners and field experts including trainings in accordance with various funding requirements.
· Ensure Crisis Line Counselors are providing services in accordance with Verity’s mission, service standards, and grant objectives.
· Provide follow-up telephone calls and advocacy support to clients and Crisis Line Counselors as needed.
Intervention Services Management:
· Manage and support the ¾ time Crisis Line Coordinator/Administrative Assistant (CLCAA.)
· Manage and support to the nine-person advocacy staff.
· Oversee the CLCAA for the creation and maintenance of a monthly Crisis Line Calendar with primary and backup staffing. Ensure accurate and timely updates of the calendar.
· Communicate with the Crisis Line’s answering service to ensure client service standards are met consistently.
· Answer crisis line calls and meet with walk-in clients during business hours, as needed.
· Coordinate advocate coverage at the Verity office and FJC office.
· Coordinate with the Director of Operations in regards to any personnel matters with the advocates or CLCAA.
· Provide medical and/or legal accompaniment services to survivors of sexual assault and their families, as needed.
· Work with Redwood Children’s Center to assure interviews have our accompaniment services.
· Attend case review meetings as needed.
· Follow strict adherence to Rape Crisis Center guidelines as established by CalOES.
· Develop and provide sexual assault trainings and/or presentations to members of law enforcement, District Attorney staff, medical/hospital personnel, faith-based organizations, community groups and the general public.
· Attend Family Violence Prevention Task Force (formerly Domestic Violence Task Force) committee meetings.
· Maintain and update community referral list on a semi-annual or as-needed basis.
· Maintain a positive, professional working relationship with volunteers, clients, the general public, law enforcement, agency staff, and community partners at all times.
· Attend Verity staff meetings.
· Complete monthly Intervention Department reports including applicable volunteer stipends and mileage logs.
· Complete accurate and timely program reports for funding entities.
· Complete accurate and timely 90-day and annual personnel performance reviews.
· Collect, maintain and input accurate confidential client information into the agency’s database system.
· Manage large amounts of communication via email, phone, fax, and other mediums.
· Maintain current volunteer files, hour logs, and evaluations.
· Adhere to all Verity personnel policies and protocols.
· Perform any additional duties and responsibilities as required by the Executive Director to facilitate the overall effective operation of Verity.
· 3-5 years’ experience managing staff.
· Ability to complete Verity’s Crisis Line Counselor training.
· Experience maintaining client confidentiality in the workplace.
· Proficiency with Google Applications and Microsoft Office.
· Strong execution of organization for self and department.
· Excellent written and oral communication and facilitation skills.
· Capacity to prepare written reports based on funder guidelines with minimal supervision
· Employment is contingent upon completion of background check and DOJ fingerprint check.
· Must be a self-starter who can work in a team environment and handle a variety of tasks with urgent deadlines.
· Availability to occasionally be on-call outside “normal” work hours.
· Bilingual candidate strongly preferred.
· State certification, in past three years, as a sexual assault counselor/advocate.
· Knowledge of local resources.